Data Center Team Lead — People & Operations

Ericsson; Cleveland (OH); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Stock Purchase Plan

Educational assistance

Job summary

Ericsson in New Albany, Ohio seeks a results-driven manager to build and lead a high-performing Data Center Technician team. You will drive onboarding, coaching, staffing, and workforce planning to attract and retain top talent.

The role emphasizes safety, compliance, and operational excellence. You will partner with Talent Acquisition to recruit technicians, manage ramp-up for large projects, and ensure service quality across data center operations.

Qualifications

• 7+ years of experience in data center operations or similar technical environment.
• 4+ years of direct people-management experience leading technical or operations teams.
• Proven ability to hire, coach, develop, motivate, and retain technical talent.
• Strong workforce planning, demand forecasting, resource allocation, and shift-management skills.
• Working knowledge of data center infrastructure and hardware lifecycle management.
• Experience leading incident response, escalations, root-cause analysis, and corrective actions.
• Commitment to safety, quality, compliance, and operational discipline.

Responsibilities

• Build and inspire a high-performing technical team through trust, inclusion, accountability, safety, and continuous learning.
• Partner with Talent Acquisition to attract, assess, and hire exceptional data center technicians in a competitive market.
• Lead onboarding experience through practical training, mentoring, and early-career support.
• Develop talent and future leaders through coaching, career planning, recognition, and growth opportunities.
• Own workforce planning by aligning staffing, skills, shifts, and coverage with business needs.
• Manage ramp-up and ramp-down for large projects while adapting to changing requirements.
• Drive operational excellence across installation, maintenance, troubleshooting, hardware lifecycle management, inventory, and documentation.
• Champion safety, quality, compliance, and continuous improvement across all activities and data center operations.
• Lead incident response and critical escalations with root-cause analysis and corrective actions.
• Build strong customer and cross-functional partnerships to ensure reliable data center operations.

Skills

Data center operations

People management

Workforce planning

Talent acquisition

Incident response

Safety compliance

Stakeholder collaboration

Data-driven management

Job description

Ericsson in New Albany, Ohio seeks a results-driven manager to build and lead a high-performing Data Center Technician team. You will drive onboarding, coaching, staffing, and workforce planning to attract and retain top talent.

The role emphasizes safety, compliance, and operational excellence. You will partner with Talent Acquisition to recruit technicians, manage ramp-up for large projects, and ensure service quality across data center operations.