Data Center Technician Manager — Lead & Develop Talent

Ericsson; Canton (OH); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Annual bonus

Health benefits

Job summary

Ericsson Inc. in Ohio seeks a results-driven manager to build and sustain a high-performing Data Center Technician team in New Albany. You will guide onboarding, coaching, and workforce planning to attract top talent and ensure reliable data center operations.

The role emphasizes agile ramp-up/down, safety, quality, and cross-functional collaboration with customers and vendors to deliver outstanding availability and performance.

Qualifications

• 7+ years of experience in data center operations or a similar technical environment.
• 4+ years of direct people-management experience leading technical or operations teams.
• Proven ability to hire, coach, develop, motivate, and retain technical talent.
• Strong workforce planning, demand forecasting, resource allocation, and shift-management skills.
• Working knowledge of data center infrastructure and hardware lifecycle management.
• Experience leading incident response, escalations, root-cause analysis, and corrective actions.
• Commitment to safety, quality, compliance, and operational discipline.
• Data-driven approach to performance management, staffing decisions, and continuous improvement.
• Excellent communication and collaboration skills with customers, vendors, and cross-functional teams.
• High ownership, resilience, adaptability, and inclusive team culture.

Responsibilities

• Build and inspire a high-performing technical team through trust, inclusion, accountability, safety, and continuous learning.
• Partner with Talent Acquisition to attract, assess, and hire exceptional data center technicians in a competitive market.
• Lead an effective technician onboarding experience through practical training, mentoring, and early-career support.
• Develop technical talent and future leaders through coaching, feedback, career planning, recognition, and growth opportunities.
• Own workforce planning by aligning staffing, skills, shifts, and coverage with customer and business needs.
• Manage technician ramp-up and ramp-down for large projects while adapting quickly to changing workforce and delivery requirements.
• Drive operational excellence across installation, maintenance, troubleshooting, hardware lifecycle management, inventory, and documentation.
• Champion safety, quality, compliance, and continuous improvement across all team activities and data center operations.
• Lead incident response and critical escalations through clear communication, root-cause analysis, and effective corrective actions.
• Build strong customer and cross-functional partnerships to deliver reliable and resilient data center operations.

Skills

Data Center Ops

People Mgmt

Talent Acquisition

Workforce Planning

Incident Response

Safety & Compliance

Ops Excellence

Ramp Management

Communication

Cross-functional Partners

Job description

Ericsson Inc. in Ohio seeks a results-driven manager to build and sustain a high-performing Data Center Technician team in New Albany. You will guide onboarding, coaching, and workforce planning to attract top talent and ensure reliable data center operations.

The role emphasizes agile ramp-up/down, safety, quality, and cross-functional collaboration with customers and vendors to deliver outstanding availability and performance.