Data Center Ops Leader: Tech Team Manager

Ericsson; Broadview Heights (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

Ericsson Inc. in New Albany, Ohio is seeking a data center operations leader to build and sustain a high-performing team of technicians. You will drive onboarding, coaching, and workforce planning to attract top talent and ensure operational excellence in data center services.

The role emphasizes safety, incident management, and cross-functional partnerships with customers and vendors, with a focus on reliable, scalable, and compliant data center operations.

Qualifications

• 7+ years of experience in data center operations or IT infrastructure.
• 4+ years in direct people management leading technical or operations teams.
• Proven ability to hire, coach, develop, and retain technical talent.
• Strong workforce planning, demand forecasting, and shift-management experience.
• Experience leading incident response, escalations, and root-cause analysis.
• Commitment to safety, quality, and compliance.
• Excellent communication and cross-functional collaboration.

Responsibilities

• Build and inspire a high-performing technical team through trust, inclusion, accountability, safety, and continuous learning.
• Partner with Talent Acquisition to attract, assess, and hire exceptional data center technicians in a competitive talent market.
• Lead an effective technician onboarding experience through practical training, mentoring, and early-career support.
• Develop technical talent and future leaders through coaching, feedback, career planning, recognition, and growth opportunities.
• Own workforce planning by aligning staffing, skills, shifts, and coverage with customer and business needs.
• Manage technician ramp-up and ramp-down for large projects while adapting quickly to changing workforce and delivery requirements.
• Drive operational excellence across installation, maintenance, troubleshooting, hardware lifecycle management, inventory, and documentation.
• Champion safety, quality, compliance, and continuous improvement across all team activities and data center operations.
• Lead incident response and critical escalations through clear communication, root-cause analysis, and effective corrective actions.
• Build strong customer and cross-functional partnerships to deliver reliable and resilient data center operations.

Skills

Data center operations

People management

Talent acquisition

Workforce planning

Data center infrastructure

Incident response

Safety & compliance

Communication skills

Job description

Ericsson Inc. in New Albany, Ohio is seeking a data center operations leader to build and sustain a high-performing team of technicians. You will drive onboarding, coaching, and workforce planning to attract top talent and ensure operational excellence in data center services.

The role emphasizes safety, incident management, and cross-functional partnerships with customers and vendors, with a focus on reliable, scalable, and compliant data center operations.