Hyperscale Data Center Tech Manager

Ericsson; Youngstown (OH); On-site; USD 90,000 - 140,000; Full time

Job summary

Ericsson Inc. in New Albany, Ohio seeks a Data Center Delivery Manager to build, lead, and sustain a high-performing team of Data Center Technicians. You will drive onboarding, coaching, workforce planning, and delivery excellence to ensure reliable, safe operations.

You will partner with Talent Acquisition to attract top talent and oversee ramp-up/ramp-down for large projects while maintaining a strong focus on safety and continuous improvement.

Qualifications

• 7+ years in data center operations or IT infrastructure.
• 4+ years of direct people-management experience.
• Proven ability to hire, coach, develop, motivate, and retain talent.
• Strong workforce planning, demand forecasting, and shift-management skills.

Responsibilities

• Build and inspire a high-performing technical team through trust, inclusion, accountability, safety, and continuous learning.
• Partner with Talent Acquisition to attract, assess, and hire exceptional data center technicians in a competitive talent market.
• Lead an effective technician onboarding experience through practical training, mentoring, and early-career support.
• Develop technical talent and future leaders through coaching, feedback, career planning, recognition, and growth opportunities.
• Own workforce planning by aligning staffing, skills, shifts, and coverage with customer and business needs.
• Manage technician ramp-up and ramp-down for large projects while adapting quickly to changing workforce and delivery requirements.
• Drive operational excellence across installation, maintenance, troubleshooting, hardware lifecycle management, inventory, and documentation.
• Champion safety, quality, compliance, and continuous improvement across all team activities and data center operations.
• Lead incident response and critical escalations through clear communication, root-cause analysis, and effective corrective actions.
• Build strong customer and cross-functional partnerships to deliver reliable and resilient data center operations.

Skills

People management

Data center ops

Workforce planning

Incident response

Stakeholder collaboration

Job description

Ericsson Inc. in New Albany, Ohio seeks a Data Center Delivery Manager to build, lead, and sustain a high-performing team of Data Center Technicians. You will drive onboarding, coaching, workforce planning, and delivery excellence to ensure reliable, safe operations.

You will partner with Talent Acquisition to attract top talent and oversee ramp-up/ramp-down for large projects while maintaining a strong focus on safety and continuous improvement.