Hybrid TPM, Data Center Ops & Training

CoreSite; Reston (VA); Híbrido; USD 90.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage from day one

401(k) with 5% company match

Employee Stock Purchase Plan (ESPP)

PTO + holidays + volunteering leave

Transit support

Wellness reimbursements

Descripción de la vacante

CoreSite is seeking a Regional Technical Program Manager to improve field operations through training programs, process changes, and change management. You will analyze data, develop best practices, and ensure staff are trained and qualified to deliver services effectively.

This hybrid role requires on-site presence up to 2 days per week and travel up to 50%. You’ll lead cross-functional programs, manage vendor relationships, develop dashboards and executive tools, and partner with Engineering,

Formación

• Ability to thrive in a hybrid work environment.
• Flexibility to travel up to 50% with evolving business needs.
• Excellent written and verbal communication skills.
• Lead cross-functional programs and manage external vendor relationships.
• Oversee budgets, projects, and multiple priorities in fast-paced environments.
• Develop and deliver executive-level presentations, dashboards, and training programs.
• Drive operational excellence through collaboration with Engineering, Procurement, and IT teams.
• Strong team player with focus on service delivery, maintenance, quality, safety, and performance improvement.

Responsabilidades

• Provide analytics and recommendations on placement of new field operations personnel and training.
• Drive definition, development and implementation of service delivery, maintenance, quality control, and safety processes.
• Provide user support and training for field operations tools and processes.
• Lead change management activities for field operations initiatives.
• Assist in troubleshooting and resolving process and system issues affecting productivity.
• Develop expertise in service delivery best practices, maintenance, quality control, and safety.
• Attend departmental steering meetings and share best practices.
• Analyze departmental reporting to identify inhibitors and partner with Continuous Improvement to address productivity issues.
• Develop, implement, and score drill scenarios used in training site personnel.
• Promote CoreSite culture and values.

Conocimientos

Hybrid work readiness

Travel up to 50%

Communication skills

Cross-functional leadership

Budget & project management

Executive presentations & dashboards

Cross-team collaboration

Operational excellence

Educación

Bachelor’s degree

Descripción del empleo

CoreSite is seeking a Regional Technical Program Manager to improve field operations through training programs, process changes, and change management. You will analyze data, develop best practices, and ensure staff are trained and qualified to deliver services effectively.

This hybrid role requires on-site presence up to 2 days per week and travel up to 50%. You’ll lead cross-functional programs, manage vendor relationships, develop dashboards and executive tools, and partner with Engineering,