Hybrid Data Center TPM: Ops Training Leader

CoreSite, LLC in; Santa Clara (CA); Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Medical coverage starting day one

401(k) with company match

Educational reimbursement

Job summary

CoreSite is seeking a Regional Technical Program Manager to join the Data Center Operations Programs team. The TPM will improve field operations by building training programs, supporting systems, and leading change management initiatives to boost productivity, quality, and safety.

Responsibilities include analytics for staffing, defining service delivery changes, user training for field tools, and collaboration with engineering, procurement, and IT to drive improvements while upholding CoreSite

Qualifications

• 8+ years of experience in data center operations and project/program management.
• Bachelor's degree from an accredited college or university.
• Knowledge of the data center, internet and telecommunications industries.
• Experience working with various field operations enablement/productivity software applications.

Responsibilities

• Provide analytics and recommendations on the placement of new field operations personnel to include systems training and operational qualifications.
• Drive definition, development and implementation of service delivery, maintenance, quality control, and safety process changes aimed at driving field operations productivity and effectiveness.
• Provide user support and training for key field operations tools and processes.
• Lead change management activities for field operations initiatives.
• Assist in troubleshooting and resolving process and system issues that inhibit field operations productivity.
• Develop expertise in service delivery best practices, maintenance and repair performance, quality control, and safety from both an internal perspective and a customer perspective.
• Attend service delivery and maintenance activities to review and assess best practices. Gather, document and share best practices departmentally. Drive necessary changes to systems based on process improvements.
• Analyze and share departmental reporting results to identify and prioritize productivity inhibitors in the field; partner with the Continuous Improvement team to address productivity issues that span multiple organizations. Leverage Lean Six Sigma principles to provide immediate process improvement solutions contained within field operations.
• Develop, implement, and score various drill scenarios used in training site personnel
• Promote and demonstrate the behaviors consistent with CoreSite's culture and core values.

Skills

Hybrid work

Travel up to 50%

Excellent communication

Cross-functional leadership

Budget management

Executive-level presentations

Program management

Collaboration with Eng, Procurement &

Education

Bachelor's degree

Job description

CoreSite is seeking a Regional Technical Program Manager to join the Data Center Operations Programs team. The TPM will improve field operations by building training programs, supporting systems, and leading change management initiatives to boost productivity, quality, and safety.

Responsibilities include analytics for staffing, defining service delivery changes, user training for field tools, and collaboration with engineering, procurement, and IT to drive improvements while upholding CoreSite