Hybrid Teller & Member Services Specialist

Virginia Credit Union; Roanoke (VA); On-site; USD 32,000 - 48,000; Full time

Job summary

Virginia Credit Union is seeking an Universal Branch Representative to perform Teller and Member Service Representative duties, delivering exceptional member experiences and supporting branch sales and service strategies.

In this role you will manage cash handling, open memberships, and cross-sell VACU products/services while maintaining accuracy and compliance. Strong communication and service orientation are essential to build lasting member relationships.

Qualifications

• Knowledge: Thorough understanding of financial products and services offered by financial institutions preferred
• Skills: Satisfactory computer skills required.
• Abilities: Positive communication and public relations, cross-selling, problem solving and interpersonal skills.
• Minimum Education and Experience: High school diploma or equivalent; some college preferred; customer/member service experience at a financial institution; Cash handling experience; knowledge of transaction procedures.

Responsibilities

• Teller responsibilities include establishing member relationships, cross-selling VACU products/services, handling transactions, balancing cash drawer, and referring members to MSR as needed.
• Member Service responsibilities include opening memberships and deposit accounts, assessing financial needs, cross-selling, building member relationships, responding to inquiries, and maintaining professional service.

Skills

Customer service

Cross-selling

Cash handling

Public relations

Education

High school diploma

Some college courses

Job description

Virginia Credit Union is seeking an Universal Branch Representative to perform Teller and Member Service Representative duties, delivering exceptional member experiences and supporting branch sales and service strategies.

In this role you will manage cash handling, open memberships, and cross-sell VACU products/services while maintaining accuracy and compliance. Strong communication and service orientation are essential to build lasting member relationships.