Hybrid Technical Support Engineer (Entry‑Level)

Base44; Cedar Rapids (IA); Hybrid; Part time

Job summary

A tech support company is seeking a Technical Support Specialist to provide expert troubleshooting and user support. This hybrid role requires you to work at least 2 days a week on site in Cedar Rapids, Iowa. Ideal candidates are pursuing a Bachelor's degree in a tech field, have prior technical support experience, and possess strong analytical and communication skills. The position offers an exciting opportunity within a fast-growing tech company focused on innovative software solutions.

Qualifications

• Currently pursuing a Bachelor’s in Computer Science or related field.
• Prior exposure to technical support preferred.
• Ability to use Postman for API testing.

Responsibilities

• Provide timely, high-quality support to users.
• Document technical problems and solutions.
• Investigate API and integration issues.

Skills

Technical support

Analytical troubleshooting

Client-facing communication

Understanding of HTTP

Familiarity with APIs

Education

Pursuing Bachelor's in CS, IS, Engineering

Tools

Postman

Browser DevTools

Job description

A tech support company is seeking a Technical Support Specialist to provide expert troubleshooting and user support. This hybrid role requires you to work at least 2 days a week on site in Cedar Rapids, Iowa. Ideal candidates are pursuing a Bachelor's degree in a tech field, have prior technical support experience, and possess strong analytical and communication skills. The position offers an exciting opportunity within a fast-growing tech company focused on innovative software solutions.