Tech-Savvy Customer Support Specialist

Centurylink; Des Moines (IA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Outstanding benefits

Extensive training program

Job summary

A leading communications services provider is looking for a Customer Service Technician in Des Moines, IA. This full-time role focuses on assisting customers in resolving internet service issues through effective communication and technical support. Ideal candidates should possess strong customer service skills and some computer knowledge. The company offers a comprehensive training program and excellent benefits. Availability to change hours per business needs is required.

Qualifications

• Effective communication over the phone with customers to assess needs.
• Proven ability to work with internal and external customers.
• Demonstrated interpersonal communication skills to convey products and services.

Responsibilities

• Consult with customers to establish needs and offer appropriate solutions.
• Respond to customer calls and evaluate reported trouble.
• Provide technical support to diagnose and resolve issues.

Skills

Customer Service skills

Basic computer knowledge

Interpersonal communication skills

Ability to multi-task

Strong written and verbal communications

Job description

A leading communications services provider is looking for a Customer Service Technician in Des Moines, IA. This full-time role focuses on assisting customers in resolving internet service issues through effective communication and technical support. Ideal candidates should possess strong customer service skills and some computer knowledge. The company offers a comprehensive training program and excellent benefits. Availability to change hours per business needs is required.