Entry-Level Hybrid Cybersecurity Support Engineer

Tenable; Columbia (MD); Hybrid; USD 50,000 - 70,000; Full time

Job summary

A cybersecurity company based in Columbia, MD is seeking an entry-level Technical Support specialist. You will troubleshoot complex issues, collaborate with different teams, and enhance your skills in a dynamic environment. Ideal candidates should possess a technical degree or equivalent experience, along with customer support and networking skills. The role requires authorization to work permanently in the U.S. The company offers a supportive culture and commitment to excellence.

Qualifications

• Technical degree or equivalent experience.
• Experience in networking and both Linux & Windows OS.
• Knowledge of cloud and cybersecurity concepts.
• Customer support experience and excellent communication skills.
• Enthusiasm for learning and helping others succeed.

Responsibilities

• Troubleshoot complex issues and guide customers through tools.
• Collaborate with Sales, R&D, and Customer Advocacy teams.
• Grow skills with cutting-edge cybersecurity technology.
• Contribute knowledge articles shaping our products.

Skills

Networking

Linux

Windows OS

Customer support

Communication skills

Cybersecurity concepts

Bilingual (Spanish, Portuguese)

Education

Technical degree or equivalent experience

Tools

Nessus

SIEMs

SQL

Virtualization

Scripting

Job description

A cybersecurity company based in Columbia, MD is seeking an entry-level Technical Support specialist. You will troubleshoot complex issues, collaborate with different teams, and enhance your skills in a dynamic environment. Ideal candidates should possess a technical degree or equivalent experience, along with customer support and networking skills. The role requires authorization to work permanently in the U.S. The company offers a supportive culture and commitment to excellence.