Hybrid Technical Support Engineer: Data & API Expert

SimilarWeb; New York (NY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

5 weeks of vacation

Birthday leave

Sick days

Mulitsport card

Meal vouchers

Team events

Opportunity for equity

Job summary

A leading tech company is seeking a Tier 2 Technical Support Engineer to join their Product Support team. The role involves addressing escalated customer inquiries, technical troubleshooting, and collaboration with R&D and Product teams. Candidates should have a background in technical customer-facing roles, proficiency in SQL and APIs, and excellent communication skills. This position offers a hybrid work model and emphasizes career growth with various benefits and a supportive company culture.

Qualifications

• 3+ years of experience working directly with software products and customers.
• Experience in technical customer-facing roles.
• Curiosity, analytical mindset, and a love for solving puzzles.

Responsibilities

• Handle advanced customer inquiries escalated from Tier 1.
• Troubleshoot product behavior and run SQL queries.
• Collaborate with R&D and Product teams to investigate bugs.

Skills

SQL

APIs (REST)

Postman

Technical customer-facing experience

Excellent communication skills in English

Analytical skills

Cross-functional teamwork

Tools

Zendesk

Salesforce

JIRA

Job description

A leading tech company is seeking a Tier 2 Technical Support Engineer to join their Product Support team. The role involves addressing escalated customer inquiries, technical troubleshooting, and collaboration with R&D and Product teams. Candidates should have a background in technical customer-facing roles, proficiency in SQL and APIs, and excellent communication skills. This position offers a hybrid work model and emphasizes career growth with various benefits and a supportive company culture.