IT Support Specialist - Frontline Tech & Customer Care
Isupark
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Job summary
Isupark in Ames, Iowa is seeking a Technical Support Specialist to assist both internal staff and clients with IT support needs. The ideal candidate will have 2+ years of experience troubleshooting technical issues and providing exceptional customer service through various channels.
This role involves responding to service issues, handling phone support for IT-related queries, and acting as the front-line for technical support. The position offers an opportunity to make a significant impact by aiding staff and clients effectively.
Qualifications
- 2+ years of handling a wide range of IT tasks.
- Experience providing IT assistance to staff and customers.
- Proficient in troubleshooting hardware and software.
Responsibilities
- Responding to service issues.
- Acting as the front-line for technical support issues.
- Taking support phone calls on various IT issues.
Skills
Job description
Isupark in Ames, Iowa is seeking a Technical Support Specialist to assist both internal staff and clients with IT support needs. The ideal candidate will have 2+ years of experience troubleshooting technical issues and providing exceptional customer service through various channels.
This role involves responding to service issues, handling phone support for IT-related queries, and acting as the front-line for technical support. The position offers an opportunity to make a significant impact by aiding staff and clients effectively.
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