Hybrid IT Support Specialist – Remote Diagnostics

Insight Global; Ann Arbor (MI); Hybrid; USD 23,419 - 28,929; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k) plan

Job summary

A leading IT services company is seeking a Technical Support Specialist to provide customer assistance in a hybrid environment. Responsibilities include answering support calls, troubleshooting issues, and diagnosing problems with proprietary software and hardware. Candidates should have IT support experience and the ability to work flexible schedules, including weekends. Benefits include medical and vision insurance and a 401(k) plan.

Qualifications

• Experience with IT support, help desk, or related roles.
• Ability to work on weekends and maintain a flexible schedule.
• Organized and technically savvy.

Responsibilities

• Answer calls from store locations and open support tickets.
• Troubleshoot issues and escalate tickets when necessary.
• Provide support to co‑workers to share best practices.

Skills

IT support experience

Remote troubleshooting

Organizational skills

Flexibility for weekends

Job description

A leading IT services company is seeking a Technical Support Specialist to provide customer assistance in a hybrid environment. Responsibilities include answering support calls, troubleshooting issues, and diagnosing problems with proprietary software and hardware. Candidates should have IT support experience and the ability to work flexible schedules, including weekends. Benefits include medical and vision insurance and a 401(k) plan.