Hybrid Technical Support Engineer — Equipment & SAP

Insight Global; Naperville (IL); Hybrid; USD 34,440 - 41,328; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with employer matching

Paid sick leave

Job summary

A leading technology firm is seeking a Technical Specialist in Naperville, IL, to provide first-line troubleshooting for proprietary equipment. This hybrid role requires 2-5 years of technical experience and a preferred degree in engineering. The Specialist will diagnose issues, provide technical support, and communicate effectively with customers. Compensation ranges from $25 to $30 per hour, with a comprehensive benefits package starting after 31 days of employment.

Qualifications

• Minimum 2-5 years of technical experience.
• Preferred bachelor’s degree in engineering or a related field.
• Basic understanding of PLC知识, troubleshooting experience in electrical or mechanical systems.

Responsibilities

• Provide first line contact for troubleshooting problems.
• Diagnose and troubleshoot issues with proprietary equipment.
• Communicate pricing and warranty information to customers.

Skills

Customer service skills

Technical experience (2-5 years)

Ability to analyze data

Experience with Microsoft Office Suite

SAP knowledge

Education

Bachelor’s degree in engineering or related field

Tools

3D TRASAR

SAP

Job description

A leading technology firm is seeking a Technical Specialist in Naperville, IL, to provide first-line troubleshooting for proprietary equipment. This hybrid role requires 2-5 years of technical experience and a preferred degree in engineering. The Specialist will diagnose issues, provide technical support, and communicate effectively with customers. Compensation ranges from $25 to $30 per hour, with a comprehensive benefits package starting after 31 days of employment.