Enterprise Tech Support Specialist - Hybrid

Entrata; Logan (UT); Hybrid; USD 21,000 - 33,000; Full time

Benefits offered by this job

Remote and hybrid work options

Generous vacation time

401(k) with employer matching

Comprehensive medical, dental, and vis

Job summary

Entrata in Logan, UT is seeking a technical support specialist for a hybrid role. You will handle customer inquiries via phone, ticket, and chat, and develop expertise in core technologies, including at least one additional specialty.

You will communicate clearly with customers and stakeholders while maintaining ownership of incidents from report to resolution. The role requires 1+ year in a B2B technical support capacity, strong analytical and problem-solving skills, and a passion for

Qualifications

• 1+ years of work experience in a technical support capacity supporting B2B support to Enterprise level customers.
• Strong technical, analytical, and problem-solving skills for diverse issues in high-pressure, complex, multi-platform/system/vendor environments.
• Ability to adapt quickly to change, think on your feet, communicate positively, and work proactively.
• Excellent professional, written, and verbal communication skills with the ability to capture all details in written form fluidly during conversations.
• A proven passion for providing an exceptional customer experience.
• Strong attention to detail.

Responsibilities

• Provide technical support and troubleshooting via telephone, ticket, and/or chat.
• Develop subject matter expertise in our core technologies, and at least one other technology specialty.
• Demonstrate professional, assertive, articulate, and friendly verbal and written communication in all aspects of your work while building confidence among all customers and stakeholders.
• Ability to actively listen, ask relevant questions, and challenge customers appropriately.
• Maintain ownership and communication responsibility for each assigned incident from initial report through resolution, even when others are engaged to achieve resolution.
• Educate customers on Entrata’s software and products.
• Provide root cause correction, not just symptom relief. Ensure that all facets of the problem are evaluated to eliminate the recurrence of the issue.
• Champion customer issues from feedback through the delivery of a solution.
• Identify, document, and report issues with software, design, reliability, and maintenance issues to the proper teams, ensuring that they are aware of and are addressing customer expectations.
• Participate in team and department meetings.
• Assist with special projects and other duties as assigned.

Skills

Technical support

Analytical skills

Problem solving

Communication skills

Customer-focused

Attention to detail

Education

Associate's degree or equivalent

Job description

Entrata in Logan, UT is seeking a technical support specialist for a hybrid role. You will handle customer inquiries via phone, ticket, and chat, and develop expertise in core technologies, including at least one additional specialty.

You will communicate clearly with customers and stakeholders while maintaining ownership of incidents from report to resolution. The role requires 1+ year in a B2B technical support capacity, strong analytical and problem-solving skills, and a passion for