Hybrid Technical Support Agent

GamblingCareers.com; Holt (MI); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Aristocrat Interactive is hiring multiple full-time Customer Service Agents to join our Lansing, MI team. You will provide information, process inquiries about accounts, products and services, and troubleshoot issues across devices.

We seek candidates with 0-2 years in inbound support, a High School diploma or equivalent, and strong written and verbal communication. The role supports a hybrid schedule with potential for 50% office presence and camera-ready performance.

Qualifications

• 0-2 years of inbound/support call center experience preferred.
• High School diploma or equivalent required; some college preferred.

Responsibilities

• Provide information and process inquiries about accounts, products, and services.
• Troubleshoot technical issues related to computer, tablet, and cell phone applications.
• Handle inbound calls, real-time chat, emails, and make outgoing calls.
• Communicate special marketing offers to VIP customers.
• Offer feedback on service failures or customer feedback.
• Uphold customer confidentiality and promote company values.
• Maintain SLAs for chats and phone calls.

Skills

Inbound calls

Communication skills

Typing 90 wpm

Windows Office

Education

High School diploma

Some college preferred

Tools

Windows Office suite

Job description

Aristocrat Interactive is hiring multiple full-time Customer Service Agents to join our Lansing, MI team. You will provide information, process inquiries about accounts, products and services, and troubleshoot issues across devices.

We seek candidates with 0-2 years in inbound support, a High School diploma or equivalent, and strong written and verbal communication. The role supports a hybrid schedule with potential for 50% office presence and camera-ready performance.