Hybrid Customer Service Agent | Remote-Ready

Aristocrat Leisure; Lansing (MI); Hybrid; USD 24,796 - 33,062; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) plan

Job summary

Aristocrat Interactive in Lansing, MI is seeking a full-time Customer Service Agent to assist players with accounts, products and services, and to troubleshoot issues on computers, tablets and phones.

You will handle inbound calls, chats and emails, promote offers to VIP customers, and work to meet daily contact targets while upholding confidentiality. This role requires 0-2 years experience, a high school diploma, and strong communication skills, with a hybrid schedule and reliable internet.

Qualifications

• 0-2 years inbound/support call center experience preferred.
• High School diploma or equivalent; some college preferred.

Responsibilities

• Provide information and process inquiries about accounts, products, and services.
• Troubleshoot technical issues related to computer, tablet, and cell phone applications.
• Handle inbound calls, real-time chat, emails, and outgoing calls.
• Communicate special marketing offers to VIP customers.
• Maintain all SLAs for chats and phone calls.

Skills

Customer service

Communication

Troubleshooting

Data entry

Education

High School diploma

Tools

Windows Office

Job description

Aristocrat Interactive in Lansing, MI is seeking a full-time Customer Service Agent to assist players with accounts, products and services, and to troubleshoot issues on computers, tablets and phones.

You will handle inbound calls, chats and emails, promote offers to VIP customers, and work to meet daily contact targets while upholding confidentiality. This role requires 0-2 years experience, a high school diploma, and strong communication skills, with a hybrid schedule and reliable internet.