Hybrid Gaming Support Agent (Tech & VIP Help)

GamblingCareers.com; Haslett (MI); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Aristocrat Interactive in Lansing, MI is hiring multiple full-time Customer Service Agents to support players across accounts, products, and services. You will handle calls, chats, and emails, troubleshoot devices, and promote offers while maintaining confidentiality.

Role requires 0–2 years call center experience, a High School diploma (some college preferred), and strong communication skills. Hybrid schedule with office visits may be required; travel to the office for shifts is expected.

Qualifications

• 0–2 years inbound/support call center experience.
• High School diploma or equivalent.
• Excellent written and verbal communication skills.
• Ability to work a hybrid schedule.

Responsibilities

• Provide information and process inquiries about accounts, products, and services.
• Troubleshoot technical issues related to devices.
• Handle calls, chats, and emails.
• Promote offers to VIP customers and collect feedback.
• Maintain SLA targets and confidentiality.

Skills

Call center experience

Customer service skills

Problem solving

Typing 90 wpm

Tech troubleshooting

Education

High School Diploma

Some college preferred

Tools

Windows Office

Job description

Aristocrat Interactive in Lansing, MI is hiring multiple full-time Customer Service Agents to support players across accounts, products, and services. You will handle calls, chats, and emails, troubleshoot devices, and promote offers while maintaining confidentiality.

Role requires 0–2 years call center experience, a High School diploma (some college preferred), and strong communication skills. Hybrid schedule with office visits may be required; travel to the office for shifts is expected.