Hybrid Customer Service Agent — Tech Troubleshooter

GamblingCareers.com; DeWitt (MI); On-site; USD 32,000 - 52,000; Full time

Job summary

Aristocrat Interactive is hiring multiple full-time Customer Service Agents to support players, answer questions, and resolve issues across several shifts at our Lansing, MI office. The role includes handling inbound calls, chats, emails, and outbound calls, with a focus on fast, accurate responses.

You will troubleshoot devices, communicate offers to VIP customers, and uphold confidentiality while aiming for 70 contacts daily and strict SLAs. Hybrid readiness and camera presence are required.

Qualifications

• 0-2 years inbound call center experience preferred.
• At least 21 years old with a High School diploma or equivalent; some college preferred.
• Flexible with work schedule including shifts and hybrid work options.
• Excellent written and verbal communication skills.
• Must be camera-ready and able to travel to the office for 50% of shifts.
• Advanced knowledge of computers and Windows Office; 90 wpm typing.
• Experience troubleshooting computers, smartphones, and tablets.
• Strong verbal, interpersonal, and written communication.
• Independent with initiative and discretion in a fast-paced environment.
• Organized with strong time-management skills.

Responsibilities

• Provide information and process inquiries about accounts, products, and services.
• Troubleshoot technical issues related to computers, tablets, and cell phones.
• Handle inbound calls, real-time chat, emails, and make outgoing calls.
• Communicate special marketing offers to VIP customers.
• Offer feedback on service failures or customer feedback.
• Uphold customer confidentiality and promote company values.
• Stay updated on protocols and meet targets of 70 contacts daily.
• Maintain SLAs for chats and phone inquiries in under 45 seconds.

Skills

Inbound call center experience

High School diploma

Hybrid schedule flexibility

Excellent communication

Typing 90 wpm

Windows Office

Troubleshooting

Independent worker

Time management

Customer confidentiality

Education

High School diploma

Some college preferred

Tools

Windows Office Programs

Internet speed test

Job description

Aristocrat Interactive is hiring multiple full-time Customer Service Agents to support players, answer questions, and resolve issues across several shifts at our Lansing, MI office. The role includes handling inbound calls, chats, emails, and outbound calls, with a focus on fast, accurate responses.

You will troubleshoot devices, communicate offers to VIP customers, and uphold confidentiality while aiming for 70 contacts daily and strict SLAs. Hybrid readiness and camera presence are required.