Hybrid Systems Support Specialist (Remote/Onsite)

RXinsider LTD.; Mission, Northern (KS, KY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

ScriptPro is seeking a Systems Support Specialist to work with external customers, resolving live production issues and improving hardware performance. You will engage with customers and internal teams to raise the quality of service, focusing on uptime and satisfaction.

The role requires a blend of hands-on support, remote configurations, and field deployments, with a responsibility to document activities and maintain service levels. This hybrid position is based in Mission, KS.

Qualifications

• Associate's or Bachelor's degree in information technology, computer science, or equivalent 2 years of related experience.
• Proficiency with SQL Server administration (2000/2008/2012).
• Strong Windows OS knowledge (Win7/8/10).
• Experience with patch management and antivirus tools.
• Familiarity with remote support tools and networking basics.
• Ability to work with minimal supervision and prioritize work.
• Excellent communication and customer service skills.
• Experience supporting proprietary software applications.

Responsibilities

• Maintain, analyze, troubleshoot, and repair ScriptPro systems and peripherals.
• Complete remote software configurations and upgrade support.
• Configure and image workstation drives for fielded systems.
• Provide remote desktop support and network connectivity for field devices.
• Assess system needs and recommend patches or upgrades.
• Perform triage and troubleshoot complex problems.
• Administer server OS in physical and virtual environments.
• Support Windows Server updates and maintenance tasks.
• Service, customize, and deploy software packages as needed.
• Document tickets in Siebel with high data quality.
• Perform other duties as assigned.

Skills

SQL Server administration

Windows OS knowledge

Desktop & mobile device support

Patch management

Networking basics

Remote support tools

Self-management

Proprietary software support

Analytical thinking

Customer service

Verbal & written communication

Multitasking

Education

Associate's or Bachelor's degree in IT/CS or related field

Tools

BOMGAR

Windows Remote Desktop

Siebel

Job description

ScriptPro is seeking a Systems Support Specialist to work with external customers, resolving live production issues and improving hardware performance. You will engage with customers and internal teams to raise the quality of service, focusing on uptime and satisfaction.

The role requires a blend of hands-on support, remote configurations, and field deployments, with a responsibility to document activities and maintain service levels. This hybrid position is based in Mission, KS.