Hybrid Systems Support Specialist — Hardware & Software

ScriptPro; Kansas City (MO); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Paid time off (PTO)

9 paid holidays

401(k) with company match

Gym on campus

Job summary

ScriptPro’s Systems Support Specialist works directly with external customers to resolve issues in live production environments, focusing on improving hardware and system performance, as well as overall customer satisfaction.

Candidates will be measured by their ability to resolve complex hardware and software issues while delivering an exceptional customer experience, through hands-on involvement with customers and internal technical teams.

Qualifications

• Associate's or Bachelor's degree in information technology, computer science, or a related field, or equivalent experience.
• Basic SQL Server 2000/2008/2012/MDSE administration skills.
• Advanced Windows OS knowledge (Win 7/8/10).
• Experience with remote support tools and patch management.

Responsibilities

• Maintain, analyze, troubleshoot, and repair ScriptPro systems, hardware, peripherals, applications, and configurations.
• Provide remote desktop support and network connectivity for field systems and mobile devices.
• Configure, build, and image workstation drives for fielded systems and mobile devices.
• Complete ticket documentation and tracking using Siebel with high data quality.
• Support Windows Server updates, patching, and related maintenance activities.

Skills

Customer service

Analytical thinking

Strong communication

Multitasking

Proprietary software support

Education

Associate's or Bachelor's in IT/CS or 2 years related experience

Tools

BOMGAR

Siebel

Windows OS

SQL Server basics

Job description

ScriptPro’s Systems Support Specialist works directly with external customers to resolve issues in live production environments, focusing on improving hardware and system performance, as well as overall customer satisfaction.

Candidates will be measured by their ability to resolve complex hardware and software issues while delivering an exceptional customer experience, through hands-on involvement with customers and internal technical teams.