Hybrid Systems Support Engineer
ADP, Inc.
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Benefits offered by this job
Job summary
ScriptPro is seeking a Systems Support Specialist to resolve live production issues, optimize hardware and software performance, and enhance customer satisfaction. The role blends on-site Mission, KS work with remote collaboration, supporting a range of ScriptPro systems and configurations.
The incumbent will troubleshoot complex problems, perform remote configurations, and document activities meticulously while collaborating with internal teams and customers to deliver reliable solutions and
Qualifications
- Associate's or Bachelor's degree in information technology, computer science, or a related technical field or equivalent 2 years of related experience
- Basic SQL Server 2000/2008/2012/MDSE administration skills
- Advanced Windows OS Knowledge (Win 7/8/10)
- Working knowledge of desktop, mobile devices, and peripheral troubleshooting
- Experience with Windows Patch Management, Desktop Updates, and Anti-virus tools
- Basic understanding of connectivity and networking best practices
- Experience with a remote support tool (BOMGAR, Windows Remote Desktop, etc.)
- Demonstrated ability to work with minimal supervision to set and prioritize work with a high level of detail
- Demonstrate proficiency supporting proprietary software applications
- Strong analytical and critical thinking skills with the ability to assess complex problems and identify root causes
- Excellent customer service skills with a commitment to delivering high-quality support and positive outcomes
- Excellent verbal and written communication skills, with the ability to tailor messaging to diverse audiences and stakeholders
- Ability to multitask with varying priorities and attention to detail
Responsibilities
- Maintain, analyze, troubleshoot, and repair ScriptPro systems, hardware, computer peripherals, applications, and configurations
- Complete remote software configurations and upgrade support
- Configure, build, and image workstation drives for fielded systems and mobile devices
- Provide remote desktop support and network connectivity for field systems and mobile devices
- Assess system needs and recommend technical solutions such as patches, upgrades or enhancements
- Complete triage activities and troubleshoots complex problems
- Provide server operating system administration and support for physical and virtual server environments
- Support Windows Server updates, patching, and related maintenance activities
- Service, customize, and deploy software packages as needed
- Complete ticket documentation and tracking using Siebel with a high level of data quality
- Perform other job duties as assigned
Skills
Education
Tools
Job description
ScriptPro is seeking a Systems Support Specialist to resolve live production issues, optimize hardware and software performance, and enhance customer satisfaction. The role blends on-site Mission, KS work with remote collaboration, supporting a range of ScriptPro systems and configurations.
The incumbent will troubleshoot complex problems, perform remote configurations, and document activities meticulously while collaborating with internal teams and customers to deliver reliable solutions and
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