Senior Hybrid Cloud & Systems Engineer (Remote)

RXinsider LTD.

Mission, Northern (KS, KY)

Hybrid

USD 100,000 - 150,000

Full time

7 days ago

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Benefits offered by this job

Health insurance and wellness benefits

Paid time off and holidays

401(k) retirement plan with company-m

Job summary

ScriptPro’s Information Services department seeks a Senior Systems Engineer to develop, support, and maintain production environments across on‑premises and cloud platforms. You will diagnose complex issues, ensure stability, and contribute to proactive optimization for hybrid setups.

The role emphasizes hands‑on technical work across servers, networking, cloud services, and application support, with collaboration across internal teams to resolve cross‑functional issues and improve reliability.

Qualifications

Associate or bachelor’s degree in engineering, Information Technology, or related field preferred.
2–5 years of experience in technical support, systems administration, cloud operations, or a similar IT role.
Strong troubleshooting and analytical skills across systems, applications, and networking.
Relevant certifications (CompTIA, Microsoft, or equivalent).
Experience with Azure DevOps and cloud‑based development environments.
Proficiency with Power Platform technologies.
Experience with Artificial Intelligence tools including creating and utilizing custom Copilot Studio agents.
Knowledge of healthcare, pharmaceutical, or regulated industries.
Advanced knowledge of Windows operating systems and client‑server environments.
Experience with Microsoft Azure, including virtual machines, networking, storage, monitoring, Entra, Purview, and Defender.
Experience with SQL Server troubleshooting and basic database administration.
Working knowledge of Active Directory, Group Policy, Exchange, and Systems Center Configuration Manager.
Familiarity with networking fundamentals including DNS, DHCP, VPN, and general connectivity concepts.
Experience supporting hybrid environments (on‑premises and cloud).
Familiarity with ticketing/service desk systems and SLA‑driven support models.
Understanding of PHI, PII, and security/compliance frameworks such as HITRUST.

Responsibilities

Troubleshoot and resolve technical issues impacting customer production environments across cloud and on‑premises systems.
Analyze system performance and stability, implementing corrective actions to improve reliability.
Support and maintain infrastructure including applications, servers, and configurations.
Perform remote system configuration, upgrades, and patching.
Diagnose issues across physical and virtual environments, including hybrid cloud architectures.
Collaborate with internal teams (Applications, Infrastructure, Development) to resolve cross‑functional issues.
Document, track, and manage service requests and activities in Siebel with a high level of accuracy.
Contribute to root cause analysis and continuous improvement efforts.
Strong problem‑solving and analytical thinking.
Ability to manage multiple priorities in a fast‑paced environment.
Clear and effective communication with technical and non‑technical stakeholders.
Customer‑focused mindset with a commitment to service quality and attention to detail.
Ability to work independently while collaborating across teams.
Perform other duties as assigned.