Hybrid Supply Chain Customer Service Specialist

Catena Solutions; Elgin (IL); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Life insurance

Disability insurance

401k benefits

Job summary

A leading client in Elgin is seeking an experienced Customer Service Representative who will be responsible for interacting with Sales and Customers to provide information on products and resolve complaints. This role offers a hybrid work schedule requiring 4 days onsite weekly, and includes excellent benefits like health coverage and 401k. The ideal candidate will have 2+ years of customer service experience in a manufacturing or distribution environment and proficiency in MS Office and ERP systems.

Qualifications

• 2+ years customer service experience in a manufacturing or distribution environment.
• Ability to multi-task, prioritize, and manage time effectively.
• Proficient in MS Office and prior experience working within an ERP.

Responsibilities

• Order Entry
• Order tracking/expediting
• Maintain customer pricing
• Resolve customer complaints
• Provide information about products to sales or customers
• Support customer special projects as needed

Skills

Customer service experience

Multi-tasking

MS Office proficiency

ERP experience

Job description

A leading client in Elgin is seeking an experienced Customer Service Representative who will be responsible for interacting with Sales and Customers to provide information on products and resolve complaints. This role offers a hybrid work schedule requiring 4 days onsite weekly, and includes excellent benefits like health coverage and 401k. The ideal candidate will have 2+ years of customer service experience in a manufacturing or distribution environment and proficiency in MS Office and ERP systems.