Hybrid Customer Care & Support Specialist

rf IDEAS, Inc; Schaumburg (IL); Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health, Dental, Vision

Employer Paid Life/STD/LTD

401K + Company Match

Employee Stock Purchase Program

Educational Assistance

Competitive PTO Package & Paid Company Holidays

Wellness Program

Job summary

A technology company in Schaumburg is seeking a Customer Service Representative to build strong relationships with customers and process orders. This role requires detail-oriented candidates with 2-5 years of experience in customer service. Responsibilities include entering orders, responding to customer inquiries, and acting as an advocate for critical customers. The position offers hybrid work options and competitive benefits including health, dental, and a 401K program.

Qualifications

• 2-5 years of experience in customer service.
• High accuracy in billing and shipment procedures.
• Can function well in a team environment.

Responsibilities

• Process customer orders via telephone, fax, and email.
• Assist customers with RMAs and warranties.
• Enter orders into the system and generate invoices.

Skills

Detail oriented

Superior communication skills

Ability to handle multiple tasks

Prior data entry experience

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

ERP system knowledge

Job description

A technology company in Schaumburg is seeking a Customer Service Representative to build strong relationships with customers and process orders. This role requires detail-oriented candidates with 2-5 years of experience in customer service. Responsibilities include entering orders, responding to customer inquiries, and acting as an advocate for critical customers. The position offers hybrid work options and competitive benefits including health, dental, and a 401K program.