Supply Chain Customer Service Representative

Catena Solutions; Elgin (IL); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Life insurance

Disability insurance

401k benefits

Job summary

A leading client in Elgin is seeking an experienced Customer Service Representative who will be responsible for interacting with Sales and Customers to provide information on products and resolve complaints. This role offers a hybrid work schedule requiring 4 days onsite weekly, and includes excellent benefits like health coverage and 401k. The ideal candidate will have 2+ years of customer service experience in a manufacturing or distribution environment and proficiency in MS Office and ERP systems.

Qualifications

• 2+ years customer service experience in a manufacturing or distribution environment.
• Ability to multi-task, prioritize, and manage time effectively.
• Proficient in MS Office and prior experience working within an ERP.

Responsibilities

• Order Entry
• Order tracking/expediting
• Maintain customer pricing
• Resolve customer complaints
• Provide information about products to sales or customers
• Support customer special projects as needed

Skills

Customer service experience

Multi-tasking

MS Office proficiency

ERP experience

Job description

The Customer Service Representative is responsible for interacting with Sales and Customers to provide information on products, order status and resolve complaints. Our client offers excellent benefits, a family-oriented culture and room for growth.

*Hybrid work schedule. Must be able to be onsite 4 days/week*

Responsibilities

• Order Entry
• Order tracking/expediting
• Maintain customer pricing
• Resolve customer complaints
• Provide information about products to sales or customers
• Support customer special projects as needed

Qualifications

• 2+ yearscustomer service experience in a manufacturing or distribution environment
• Ability to multi-task, prioritize, and manage time effectively
• Proficient in MS Office and prior experience working within an ERP

Full-time employees are also eligible for benefits options such as health coverage, life insurance, disability insurance, and 401k benefits.

At Advanced Group, our commitment to diversity and inclusion in every part of our organization is crucial to fulfilling our mission and demonstrating our REAL values. Advanced Group is committed to providing employment opportunities without regard to sex, race, color, age, national origin, religion, gender identity or expression, sexual orientation or sexual preference, pregnancy or maternity, genetic information, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Advanced Group complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail].