Hybrid Customer Service Specialist - Supply Chain Support

Atlas Copco; Charlotte (NC); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Excellent PTO

Life & Disability insurance

Learning culture with mobility

On-site training / academy

Job summary

Atlas Copco in Charlotte, NC is seeking a Customer Service Representative to join the Supply Chain Team. This hybrid role requires 3 days in office and 2 days from home, reporting to the PT Inventory Planning Manager.

You will act as a primary customer contact for order availability and delivery, handle inquiries and claims, and collaborate cross-functionally to resolve issues and support customer requests. Experience with SAP is preferred.

Qualifications

• 2+ years in Customer Service.
• Preferred experience working in SAP.
• Experience in inventory control, distribution, supply chain, or logistics.
• Customer focused (both internal and external).
• Confidence to face and tackle problems and challenges.
• Experience building relationships with main partners for each assigned customer.
• Efficient and organized in daily tasks.
• Experience interpreting and responding to customer questions and requests.
• Associates degree in business, supply chain, or related field (or equivalent work experienc

Responsibilities

• Act as a primary customer contact to provide information about the availability and delivery of orders.
• Manage customer inquiries and claims timely and efficiently.
• Work cross-functionally with all departments to investigate claims and support customer requests.
• Provide quotes and enter orders for non-EDI customer centers.
• Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.
• Perform all duties in accordance with Atlas Copco standards, while working to understand customer needs.
• Take appropriate actions to establish and maintain communications with all necessary people to get the job done.

Skills

Customer service

Inventory management

Communication

Problem solving

Education

Associate degree in business, supply chain, or related field

Tools

SAP

Job description

Atlas Copco in Charlotte, NC is seeking a Customer Service Representative to join the Supply Chain Team. This hybrid role requires 3 days in office and 2 days from home, reporting to the PT Inventory Planning Manager.

You will act as a primary customer contact for order availability and delivery, handle inquiries and claims, and collaborate cross-functionally to resolve issues and support customer requests. Experience with SAP is preferred.