Hybrid Customer Service Rep — Supply Chain & SAP

Atlas Copco North America LLC; Charlotte (NC); Híbrido; USD 40 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Dental insurance

Vision insurance

Paid time off

Retirement plan

Resumo da oferta

Atlas Copco North America LLC in South Charlotte, NC seeks a Customer Service Representative to join the Supply Chain Team. The role is hybrid—3 days in the office and 2 days from home—reporting to the PT Inventory Planning Manager within a team of four.

You will handle order availability, respond to inquiries and claims, enter orders for non-EDI centers, and collaborate cross-functionally to support customers while upholding professional branding.

Qualificações

• 2+ years in Customer Service.
• Preferred experience working in SAP.
• Experience in inventory control, distribution, supply chain, or logistics.
• Customer focused (internal and external).
• Confidence to face and tackle problems and challenges.
• Experience building relationships with main partners for each assigned customer.

Responsabilidades

• Act as important customer contact to provide information about order availability and delivery.
• Manage customer inquiries and claims timely and efficiently.
• Work cross-functionally with all departments to investigate claims and support customer requests.
• Provide quotes and enter orders for non-EDI customer centers.
• Contribute to positive company branding by projecting a knowledgeable, professional, customer-oriented image.
• Perform duties in accordance with Atlas Copco standards and communicate with all necessary people.

Conhecimentos

Customer Service

SAP

Inventory control

Logistics

Communication

Problem solving

Relationship building

Organization

Formação académica

Associate degree in business or related field

Descrição da oferta de emprego

Atlas Copco North America LLC in South Charlotte, NC seeks a Customer Service Representative to join the Supply Chain Team. The role is hybrid—3 days in the office and 2 days from home—reporting to the PT Inventory Planning Manager within a team of four.

You will handle order availability, respond to inquiries and claims, enter orders for non-EDI centers, and collaborate cross-functionally to support customers while upholding professional branding.