Hybrid Customer Experience Specialist (Manufacturing)

Doherty | The Employment Experts; Minneapolis (MN); Hybrid; USD 30,307 - 35,817; Full time

Job summary

A leading staffing solutions company is seeking a detail-oriented Customer Service Representative for a hybrid role in Minneapolis. This position requires 1-3 years of customer service experience, strong communication skills, and attention to detail. Key responsibilities include managing customer orders, providing support, and collaborating with team members. Join a creative team focused on delivering high-quality products and a supportive workplace culture.

Qualifications

• 1–3 years of customer service experience, preferably in a manufacturing or distribution setting.
• Excellent attention to detail with solid data entry and computer skills.
• Bilingual skills are a plus but not required.

Responsibilities

• Manage the processing of customer orders from pre‑shipment through delivery.
• Receive, analyze, and promptly respond to customer communications.
• Serve as the first line of support, providing product and service information.
• Collaborate across departments to ensure smooth communication and problem resolution.
• Recommend process improvements and contribute to team success.

Skills

Strong communication skills (written and verbal)

Attention to detail

Problem-solving mindset

Ability to manage multiple tasks efficiently

Education

Post-secondary education in business, accounting, or sales

Job description

A leading staffing solutions company is seeking a detail-oriented Customer Service Representative for a hybrid role in Minneapolis. This position requires 1-3 years of customer service experience, strong communication skills, and attention to detail. Key responsibilities include managing customer orders, providing support, and collaborating with team members. Join a creative team focused on delivering high-quality products and a supportive workplace culture.