Hybrid Service Order Specialist — Customer Care & Ops

Insight Global; Columbia (MD); Hybrid; USD 40,000 - 48,000; Full time

Job summary

Insight Global is looking for a Service Order Management Specialist in hybrid mode to support an international electronics group in Columbia, MD. This role involves responding to customer inquiries, processing orders, and ensuring excellent customer relations.

The ideal candidate will have at least 1 year of relevant experience in customer service or logistics, strong communication skills, and proficiency with Microsoft Office, SAP, or Salesforce. Join us to provide outstanding service while working collaboratively with the team.

Qualifications

• 1+ years of experience in customer service, logistics, or administrative roles.
• Adaptive and customer-oriented with strong interpersonal skills.
• Experience working independently and as part of a team.

Responsibilities

• Respond to customer inquiries and provide status updates on service orders.
• Process quotes, orders, RMAs, and customer purchase orders.
• Document processes and ensure positive customer relations.

Skills

Customer service experience

Logistics background

Strong communication skills

Microsoft Office expertise

Experience with ERPs or CRMs

Tools

SAP

Salesforce

Job description

Insight Global is looking for a Service Order Management Specialist in hybrid mode to support an international electronics group in Columbia, MD. This role involves responding to customer inquiries, processing orders, and ensuring excellent customer relations.

The ideal candidate will have at least 1 year of relevant experience in customer service or logistics, strong communication skills, and proficiency with Microsoft Office, SAP, or Salesforce. Join us to provide outstanding service while working collaboratively with the team.