Hybrid SMB Sales Support Specialist (Employee-Owned)

D&H Distributing; Harrisburg (Dauphin County); Híbrido; USD 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee Stock Ownership Plan

401k

Paid Time Off

Medical Insurance

Prescription Coverage

Dental and Vision

Gym Reimbursement

Work from Home Reimbursement

Employee Purchase Program

Tuition Assistance

Descripción de la vacante

D&H Distributing is seeking a Sales Support Specialist for a hybrid role based in Harrisburg, PA or Tampa, FL. The position blends sales support with top-notch customer service to help drive revenue and satisfaction.

You will assist the sales team, handle inquiries, process orders, and maintain account data in the CRM. The role emphasizes collaboration within a long-standing employee-owned company with strong community focus.

Formación

• Associates degree or higher preferred.
• 1–3 years of office or call center customer service experience.
• Strong verbal and written communication skills.

Responsabilidades

• Handle a large volume of inbound calls and respond to inquiries (ETAs, pricing, inventory, post-sale requests).
• Provide product and service information to customers.
• Keep customer records up to date in the CRM tool.
• Process customer orders and returns via phone, email, and electronic interfaces in our proprietary software (CCA).
• Support the sales team and learn the D&H sales process.
• Aim to meet service level agreements and call quotas.

Conocimientos

Computer hardware basics

Microsoft Office

Verbal communication

Written communication

Customer service

Educación

Associate degree or higher

Herramientas

CRM software

CCA system

Descripción del empleo

D&H Distributing is seeking a Sales Support Specialist for a hybrid role based in Harrisburg, PA or Tampa, FL. The position blends sales support with top-notch customer service to help drive revenue and satisfaction.

You will assist the sales team, handle inquiries, process orders, and maintain account data in the CRM. The role emphasizes collaboration within a long-standing employee-owned company with strong community focus.