Remote Hybrid SMB Sales & Support Specialist

D&H Distributing Co.; Paxtonia (PA); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

ESOP

401k

Paid Time Off

Medical insurance

Dental & Vision

Job summary

D&H Distributing Co. is seeking a customer-facing professional combining sales and service. You will work with the sales team to achieve customer satisfaction, drive revenue, and align with company goals while supporting accounts and processing orders in a CRM environment.

The role emphasizes strong communication, basic hardware knowledge, and proficiency with Microsoft Office. A 1–3 year background in office or call center support is valued.

Qualifications

• Associates Degree or higher preferred.
• 1 to 3 years of office or call center customer service experience.

Responsibilities

• Handle high volume of customer calls and queries (ETAs, pricing, inventory).
• Provide product and service information to customers.
• Maintain customer data in the CRM.
• Process orders and returns via phone, email, and data interface.
• Reactivate and service accounts; support Sales reps.

Skills

Verbal & written comms

Basic computer skills

Customer service mindset

Education

Associates Degree or higher

Tools

Microsoft Office

CRM tool

CCA software

Job description

D&H Distributing Co. is seeking a customer-facing professional combining sales and service. You will work with the sales team to achieve customer satisfaction, drive revenue, and align with company goals while supporting accounts and processing orders in a CRM environment.

The role emphasizes strong communication, basic hardware knowledge, and proficiency with Microsoft Office. A 1–3 year background in office or call center support is valued.