Hybrid Applications Sales & Support Specialist

Dandh; Harrisburg (Dauphin County); Híbrido; USD 36.000 - 48.000; Jornada completa

Descripción de la vacante

D&H Distributing Co. is seeking a customer-facing professional in a hybrid role based in Harrisburg, PA or Tampa, FL.

You will work with the sales teams to drive customer satisfaction, revenue and long-term business goals in line with D&H’s vision and values. Responsibilities include handling high-volume inquiries, providing product information, maintaining CRM data, processing orders and supporting the sales team.

Formación

• Associate’s degree or higher preferred.
• 1-3 years of office or call center-based customer service experience.
• Proficient in Microsoft Office; strong verbal and written communication.

Responsabilidades

• Handle large number of incoming calls and respond to inquiries.
• Provide customers with product and service information.
• Maintain customer records in CRM.
• Process orders, returns and quotations via phone, email and EDI in our system.
• Support sales reps and accounts; adhere to SLAs.

Conocimientos

Customer service

CRM knowledge

Verbal & written communication

Phone etiquette

Educación

Associate’s degree or higher

Herramientas

CCA proprietary software

Microsoft Office

Descripción del empleo

D&H Distributing Co. is seeking a customer-facing professional in a hybrid role based in Harrisburg, PA or Tampa, FL.

You will work with the sales teams to drive customer satisfaction, revenue and long-term business goals in line with D&H’s vision and values. Responsibilities include handling high-volume inquiries, providing product information, maintaining CRM data, processing orders and supporting the sales team.