Hybrid Sales Support Specialist - Employee-Owned Team

D&H Distributing; Harrisburg (Dauphin County); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan

401k

Paid Time Off

Medical

Prescription

Dental and Vision benefits

Gym Reimbursement

Work from Home Reimbursement

Employee Purchase Program

Tuition Assistance

Job summary

D&H Distributing is a veteran, employee-owned technology distributor with a hybrid role in Harrisburg, PA or Tampa, FL. This customer-facing position blends sales support and service, working with the sales team to drive satisfaction, revenue, and long-term goals in alignment with D&H’s values.

Responsibilities include handling inquiries, providing product information, processing orders and returns, and maintaining CRM data. Strong communication and problem-solving skills are essential.

Qualifications

• Associate degree or higher preferred.
• 1–3 years of office or call center-based customer service experience is typical.

Responsibilities

• Manage a high volume of inbound calls and respond to inquiries (ETAs, pricing, inventory, post-sale requests).
• Provide customers with product and service information.
• Maintain up-to-date customer data in the CRM system.
• Handle inbound calls, emails, and messages; resolve issues.
• Welcome, educate and activate new accounts; project a professional image.

Skills

Customer service

Order entry

CRM tools

Multi-channel support

Communication skills

Education

Associate’s degree or higher

Tools

CRM tools

CCA software

MS Office

Job description

D&H Distributing is a veteran, employee-owned technology distributor with a hybrid role in Harrisburg, PA or Tampa, FL. This customer-facing position blends sales support and service, working with the sales team to drive satisfaction, revenue, and long-term goals in alignment with D&H’s values.

Responsibilities include handling inquiries, providing product information, processing orders and returns, and maintaining CRM data. Strong communication and problem-solving skills are essential.