Hybrid Sales Support Specialist - Employee-Owned Team

D&H Distributing; Harrisburg (Dauphin County); Híbrido; USD 32.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee Stock Ownership Plan

401k

Paid Time Off

Medical

Prescription

Dental and Vision benefits

Gym Reimbursement

Work from Home Reimbursement

Employee Purchase Program

Tuition Assistance

Descripción de la vacante

D&H Distributing is a veteran, employee-owned technology distributor with a hybrid role in Harrisburg, PA or Tampa, FL. This customer-facing position blends sales support and service, working with the sales team to drive satisfaction, revenue, and long-term goals in alignment with D&H’s values.

Responsibilities include handling inquiries, providing product information, processing orders and returns, and maintaining CRM data. Strong communication and problem-solving skills are essential.

Formación

• Associate degree or higher preferred.
• 1–3 years of office or call center-based customer service experience is typical.

Responsabilidades

• Manage a high volume of inbound calls and respond to inquiries (ETAs, pricing, inventory, post-sale requests).
• Provide customers with product and service information.
• Maintain up-to-date customer data in the CRM system.
• Handle inbound calls, emails, and messages; resolve issues.
• Welcome, educate and activate new accounts; project a professional image.

Conocimientos

Customer service

Order entry

CRM tools

Multi-channel support

Communication skills

Educación

Associate’s degree or higher

Herramientas

CRM tools

CCA software

MS Office

Descripción del empleo

D&H Distributing is a veteran, employee-owned technology distributor with a hybrid role in Harrisburg, PA or Tampa, FL. This customer-facing position blends sales support and service, working with the sales team to drive satisfaction, revenue, and long-term goals in alignment with D&H’s values.

Responsibilities include handling inquiries, providing product information, processing orders and returns, and maintaining CRM data. Strong communication and problem-solving skills are essential.