Hybrid Sales Support Specialist (PA/FL) — Co-Owner Culture

D&H Distributing; Harrisburg (Dauphin County); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan

401k

Paid Time Off

Medical insurance

Dental and Vision benefits

Gym Reimbursement

Work from Home Reimbursement

Employee Purchase Program

Tuition Assistance

Job summary

D&H Distributing is seeking a Sales Support Specialist for a hybrid role based in Harrisburg, PA or Tampa, FL. You will handle high volumes of customer inquiries, support the sales team, and process orders and returns using our CRM and proprietary software.

A positive, professional image and strong communication are essential. The role offers cross-team collaboration, training opportunities, and a path toward broader sales support responsibilities within a 100+ year‑old, employee‑owned

Qualifications

• Knowledge of computer hardware.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Excellent verbal and written communication skills.
• 1–3 years of office or call center customer service experience.

Responsibilities

• Manage large number of incoming calls and respond to inquiries (ETAs, pricing, inventory, post‑sale).
• Provide customers with product and service information.
• Keep customer information current in the CRM system.
• Process orders and returns via phone, email and data interface in proprietary software (CCA).
• Support the sales team and learn the D&H sales process.
• Meet service level agreements and call handling quotas.

Skills

Basic computer knowledge

Verbal and written communication

Customer service experience

Education

Associate’s degree or higher preferred

Tools

Microsoft Office

CRM software

Job description

D&H Distributing is seeking a Sales Support Specialist for a hybrid role based in Harrisburg, PA or Tampa, FL. You will handle high volumes of customer inquiries, support the sales team, and process orders and returns using our CRM and proprietary software.

A positive, professional image and strong communication are essential. The role offers cross-team collaboration, training opportunities, and a path toward broader sales support responsibilities within a 100+ year‑old, employee‑owned