Hybrid Sales Support Specialist with Co-Owner Benefits

D&H Distributing; Harrisburg (Dauphin County); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

ESOP

401k

Paid Time Off

Medical insurance

Prescription coverage

Dental insurance

Vision insurance

Gym reimbursement

Work from home reimbursement

Employee purchase program

Tuition assistance

Job summary

D&H Distributing is a 100+ year old employee‑owned technology distributor with hybrid work options in Harrisburg, PA or Tampa, FL. The Sales Support Specialist role combines sales and customer service to support revenue, satisfaction, and long‑term business goals in alignment with D&H’s vision.

The position collaborates with sales teams, handles customer inquiries, processes orders via CRM and our proprietary software, and provides product information while upholding professional

Qualifications

• Associate’s degree or higher preferred.
• 1–3 years of office or call center customer service experience.
• Basic knowledge of computer hardware and MS Office tools (Word/Excel/Outlook).

Responsibilities

• Manage large number of incoming calls and respond to inquiries (ETAs, pricing, inventory, after‑sale requests).
• Provide customers with product and service information.
• Keep customer information current using the CRM tool and update activities.
• Handle inbound calls, emails and messages from customers.
• Resolve customer issues and escalate when needed.
• Welcome, educate and activate new accounts.
• Maintain a professional company image via phone, email and chat.

Skills

MS Office

Verbal communication

Written communication

Computer hardware basics

Education

Associate’s degree or higher

Job description

D&H Distributing is a 100+ year old employee‑owned technology distributor with hybrid work options in Harrisburg, PA or Tampa, FL. The Sales Support Specialist role combines sales and customer service to support revenue, satisfaction, and long‑term business goals in alignment with D&H’s vision.

The position collaborates with sales teams, handles customer inquiries, processes orders via CRM and our proprietary software, and provides product information while upholding professional