Hybrid Sales Support Specialist — Customer & Orders

D&H Distributing Co.; Pennsylvania; Hybrid; USD 35,000 - 45,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan

401k

Paid Time Off

Medical benefits

Dental and Vision benefits

Gym Reimbursement

Tuition Assistance

Job summary

D&H Distributing Co., a 100+ year old Employee-Owned technology distributor, is looking for a Customer Service Representative in a hybrid position based in either Harrisburg, PA or Tampa, FL. This role combines sales and customer service to support customer satisfaction and revenue generation.

The ideal candidate will have 1 to 3 years of experience in customer service and proficiency in the Microsoft Office suite. Benefits include medical, dental, vision, and an Employee Stock Ownership Plan.

Qualifications

• 1 to 3 years of office or call center-based customer service experience required.
• Ability to perform essential duties satisfactorily.

Responsibilities

• Manage incoming calls and respond to customer inquiries.
• Provide customers with product and service information.
• Resolve customer issues efficiently.
• Process customer orders and returns.
• Assist in reactivating inactive accounts.

Skills

Basic knowledge of computer hardware

Knowledge of Microsoft Office suite

Professional verbal and written communication skills

Ability to use PC, phone, calculator, fax, printer, copier

Education

Associate’s degree or higher education

Tools

CRM tool

Job description

D&H Distributing Co., a 100+ year old Employee-Owned technology distributor, is looking for a Customer Service Representative in a hybrid position based in either Harrisburg, PA or Tampa, FL. This role combines sales and customer service to support customer satisfaction and revenue generation.

The ideal candidate will have 1 to 3 years of experience in customer service and proficiency in the Microsoft Office suite. Benefits include medical, dental, vision, and an Employee Stock Ownership Plan.