Hybrid Service & Teller Associate

Eastern Bank; East Wareham (MA); On-site; USD 26,000 - 34,000; Full time

Job summary

Eastern Bank is seeking a Service Associate to support both customer service and teller duties in branch locations. The role blends platform sales with traditional teller tasks, offering exposure to deposits, loans, and customer referrals.

Qualifications include a high school diploma and 1-2 years of retail/financial sales experience; banking background is a plus. The position emphasizes independence, multitasking, and strong communication in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of sales experience in a retail, financial services or hospitality environment preferred.
• Some banking experience is preferred (e.g., teller).
• Basic business acumen and professionalism is a must.
• Ability to communicate information clearly and build relationships.

Responsibilities

• Opens deposit accounts and processes loan applications for various lending units.
• Closes loans for customers and makes referrals to other bank lines and partners.
• Proactively engages high-value customers by phone and in person to retain and grow the portfolio.
• Adheres to bank policies and maintains operational compliance.
• Handles daily account maintenance and service issues; supports achieving quarterly sales.

Skills

Customer service

Sales experience

Communication

Multitasking

Technical literacy

Education

High school diploma or equivalent

Job description

Eastern Bank is seeking a Service Associate to support both customer service and teller duties in branch locations. The role blends platform sales with traditional teller tasks, offering exposure to deposits, loans, and customer referrals.

Qualifications include a high school diploma and 1-2 years of retail/financial sales experience; banking background is a plus. The position emphasizes independence, multitasking, and strong communication in a fast-paced environment.