Hybrid Bank Teller & Customer Service Associate

Eastern Bank; Cambridge (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

Eastern Bank in Cambridge, MA seeks a Service Associate who blends customer service and teller responsibilities on a hybrid basis within branch locations. You will support platform sales, process transactions, and assist customers with loan applications and referrals.

The role requires strong communication, the ability to learn products quickly, and the professionalism to maintain compliance and build relationships across teams. Prior retail or banking exposure is preferred.

Qualifications

• Incumbent has the authority to use discretion in some circumstances, but if policy is unclear seek guidance from supervision.
• Ability to work independently and multi-task in a fast-paced environment.
• High school diploma or equivalent is required.
• 1–2 years of sales experience in a retail, financial services or hospitality environment preferred.
• banking experience is preferred (e.g., teller) is a plus.
• Basic business acumen and professionalism is a must.
• Ability to communicate information and ideas so others will understand.
• Ability to build relationships and strong alliances across the organization.
• Ability to quickly learn all details about the bank's products and services.

Responsibilities

• Simultaneously performs duties of a traditional branch customer service representative and teller, primarily in specific branch locations.
• Prepares and processes loan applications for mortgage, consumer, small business, etc.
• Closes loans for customers in applicable business lines.
• Makes referrals to other bank lines and third-party partners.
• Proactively reaches out to high-value customers to retain and grow the portfolio.
• Handle daily account maintenance and other service issues.
• Support quarterly sales goals.
• Process deposits and cash transactions with receipts.
• Process sale of monetary instruments and file related government reports.
• Process foreign currency purchases and sales; loan payments and credit card cash advances.
• Adhere to all bank policies and procedures.

Skills

Communication

Relationship building

Independent work

Multi-tasking

Business acumen

Education

High school diploma or equivalent

Job description

Eastern Bank in Cambridge, MA seeks a Service Associate who blends customer service and teller responsibilities on a hybrid basis within branch locations. You will support platform sales, process transactions, and assist customers with loan applications and referrals.

The role requires strong communication, the ability to learn products quickly, and the professionalism to maintain compliance and build relationships across teams. Prior retail or banking exposure is preferred.