Hybrid Bank Service & Teller Associate

Eastern Bank; Wakefield (MA); On-site; USD 25,000 - 36,000; Full time

Job summary

Eastern Bank in Wakefield, MA is seeking a Service Associate to perform a hybrid role combining customer service and teller duties. You will assist with loan applications, deposits, and monetary instruments while aiming to achieve sales and service goals.

The position offers a mix of platform and teller responsibilities with emphasis on customer relationships and compliance with bank policies.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of sales experience in retail/financial services preferred.
• Banking experience is a plus.
• Ability to communicate information clearly.

Responsibilities

• Assist customers with sales and teller duties in a hybrid role.
• Process loan applications and close loans for applicable units.
• Refer customers to other bank lines and third‑party partners.
• Reach out to high‑value customers to grow the portfolio.
• Maintain compliance with bank policies.
• Handle deposits, checks, and monetary instrument sales.
• Process foreign currency purchases.
• Support quarterly sales targets.

Skills

Communication

Multi-tasking

Independent worker

Tech literacy

Education

High school diploma or equivalent

Job description

Eastern Bank in Wakefield, MA is seeking a Service Associate to perform a hybrid role combining customer service and teller duties. You will assist with loan applications, deposits, and monetary instruments while aiming to achieve sales and service goals.

The position offers a mix of platform and teller responsibilities with emphasis on customer relationships and compliance with bank policies.