Hybrid Service Advisor & Technician

VIP, Inc.

Lowell (MA)

On-site

USD 25,000 - 39,000

Full time

14 days+

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Job summary

VIP, Inc in Lowell, MA seeks a Tech-Advisor to support the Service Manager by combining counter service and shop floor duties. You will educate customers on vehicle conditions, assist with MPI inspections, and help drive VIP program execution to deliver a superior customer experience.

The role requires completing LMS and vendor trainings, attaining ASE certifications, and maintaining a safe, clean service department while collaborating with team members to meet daily targets and safety standards.

Qualifications

Excellent verbal and written communication skills.
Solid business sense with ability to analyze, prioritize, identify, and implement solutions.
Strong organization and time management skills.
Comprehensive understanding of automotive servicing and the industry.

Responsibilities

Maintain workplace safety as Priority #1 and follow safety policies.
Assist customers at the counter as service writer when needed, educate about vehicle condition.
Work in the shop as technician when required and complete services per VIP standards.
Complete training and certification for Service Writer and Installation Technician roles and perform both sets of duties.
Aim for higher than average customer engagement and billed hours as measured by VIP productivity.
Learn VIP processes and execute duties to deliver a better customer experience.
Complete LMS training, vendor training, and pursue required certifications such as T.I.A. TPMS advanced, ASE.
Maintain facility and equipment in clean, safe condition and keep records updated.
Ensure compliance with service ethics, regulations, and company policies.