Industrial Remote Service Engineer - Senior Tech Leader

Hewlett Packard Co.

Oregon

Hybrid

USD 74,000 - 114,000

Full time

14 days+

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Job summary

Hewlett Packard Enterprise seeks a Page Wide Industrial Remote Service Engineer to leverage advanced technical expertise across critical technology areas. You will resolve complex incidents, apply HP solutions, and design specialized support for senior-level accounts.

The role includes leading projects, collaborating with internal teams, and contributing to strategic plans. You will cultivate senior relationships, manage expectations during escalations, and identify opportunities for future

Qualifications

Four-year or graduate degree in a related discipline or commensurate work experience.
Typically 4–7 years of work experience, preferably in HP products or similar mission-critical environments.
ITIL certifications preferred.

Responsibilities

Resolve incidents involving one or more technologies independently and collaborate on unusually complex cases.
Apply HP solutions to address highly complex customer requirements and design specialized support solutions.
Cultivate and maintain senior-level relationships in assigned accounts and manage expectations during escalation.
Lead moderate to high complexity projects and deliver professional reports supporting operational and strategic plans.
Collaborate with internal groups to resolve client issues and improve products and processes.