Hybrid Sales Support & Analytics Coordinator

Wolters Kluwer; Madison (WI); Hybrid; USD 48,000 - 81,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Plans

401(k) with company match

FSA/HSA

Commuter Benefits

Tuition Assistance Plan

Vacation and Sick Time

Paid Parental Leave

Job summary

Wolters Kluwer in Madison, WI is seeking a Sales Support Coordinator to optimize sales processes, manage complex orders, and improve data accuracy across the CRM. You will develop detailed customer quotes and support the sales team with administrative expertise.

This role requires excellent CRM, communication, and collaboration skills, with strong Excel and PowerPoint capabilities. You will partner with multiple departments and mentor junior staff while working in a hybrid US office environment.

Qualifications

• CRM expertise for in-depth data management and analysis.
• Strong communication skills for detailed interactions.
• Attention to detail with high-complexity orders.
• Ability to resolve complex sales inquiries.
• Proven time management across multiple tasks.
• Proficiency with Excel for analytics.
• PowerPoint for presentations.
• Team collaboration across departments.
• Ability to work a hybrid schedule from US offices.

Responsibilities

• Manage and process high-complexity orders and advanced order management.
• Develop highly detailed and customized customer quotes.
• Ensure the integrity and accuracy of sales data in the CRM system.
• Resolve high-complexity customer inquiries and issues.
• Create comprehensive and insightful sales activity reports and dashboards.
• Collaborate with multiple departments to enhance sales processes.
• Oversee the management of extensive and detailed sales documentation.
• Provide expert-level administrative support and mentorship to junior sales associates.

Skills

CRM systems

Communication

Attention to detail

Problem solving

Time management

Excel

PowerPoint

Team collaboration

Hybrid work

Tools

Excel

PowerPoint

Job description

Wolters Kluwer in Madison, WI is seeking a Sales Support Coordinator to optimize sales processes, manage complex orders, and improve data accuracy across the CRM. You will develop detailed customer quotes and support the sales team with administrative expertise.

This role requires excellent CRM, communication, and collaboration skills, with strong Excel and PowerPoint capabilities. You will partner with multiple departments and mentor junior staff while working in a hybrid US office environment.