Hybrid Sales Support & CRM Specialist

Wolters Kluwer; Cheyenne (WY); Hybrid; USD 48,000 - 81,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401(k)

Paid Parental Leave

Tuition Assistance

Job summary

Wolters Kluwer is seeking a Sales Support Coordinator to optimize sales processes, manage complex orders, and improve data accuracy across CRM and reporting tools. You will develop detailed quotes, ensure data integrity, and support the sales team with superior admin and mentorship to junior staff.

This role offers growth, a collaborative small team environment, strong benefits, and a hybrid schedule from any US office.

Qualifications

• CRM experience and data analysis skills.
• Strong verbal and written communication abilities.
• Meticulous attention to detail with high data accuracy.
• Proven problem solving in sales support scenarios.
• Solid time management and multi-tasking capabilities.
• Proficiency in Excel and PowerPoint for analytics/presentations.
• Ability to collaborate across departments.
• Willingness to work a hybrid schedule from any US office.

Responsibilities

• Manage and process high-complexity orders and advanced order management.
• Develop highly detailed and customized customer quotes.
• Ensure integrity and accuracy of sales data in the CRM system.
• Resolve high-complexity customer inquiries and issues.
• Create comprehensive sales activity reports and dashboards.
• Collaborate with multiple departments to enhance sales processes.
• Oversee management of extensive sales documentation.
• Provide expert-level administrative support and mentorship to junior sales associates.

Skills

CRM expertise

Communication

Attention to detail

Problem solving

Time management

Microsoft Office Suite

Team collaboration

Hybrid work ability

Tools

CRM system

Job description

Wolters Kluwer is seeking a Sales Support Coordinator to optimize sales processes, manage complex orders, and improve data accuracy across CRM and reporting tools. You will develop detailed quotes, ensure data integrity, and support the sales team with superior admin and mentorship to junior staff.

This role offers growth, a collaborative small team environment, strong benefits, and a hybrid schedule from any US office.