Sales Operations Specialist: Complex Orders & Insights

Wolters Kluwer; Saint Cloud (MN); Hybrid; USD 48,000 - 81,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance Plan

Vacation and Sick Time

Paid Parental Leave

Job summary

Wolters Kluwer is seeking a Sales Support Coordinator to enhance sales processes, manage complex orders, and deliver detailed quotes. You will ensure CRM data accuracy, resolve challenging inquiries, and generate insightful dashboards while partnering with multiple departments to streamline operations.

The role offers a hybrid schedule from any US office and a comprehensive benefits package, with a supportive team focused on professional growth and impactful work in a globally respected

Qualifications

• CRM: Expertise in using CRM systems for in-depth data management and analysis.
• Communication: Superior verbal and written communication for detailed and complex interactions.
• Attention to Detail: Unmatched accuracy in handling high-complexity orders and data management.
• Problem Solving: High competency in addressing and resolving the most complex sales support challenges.
• Time Management: Proficiency in managing and prioritizing a diverse range of tasks efficiently.
• Microsoft Office Suite: Expertise in Excel and PowerPoint for analytics and presentations.
• Team Collaboration: Exceptional collaboration to coordinate cross-departmental tasks.
• Hybrid work: Ability to work a hybrid schedule from any US office.

Responsibilities

• Manage and process high-complexity orders and advanced order management.
• Develop highly detailed and customized customer quotes.
• Ensure the integrity and accuracy of sales data in the CRM system.
• Resolve high-complexity customer inquiries and issues.
• Create comprehensive and insightful sales activity reports and dashboards.
• Collaborate with multiple departments to enhance sales processes.
• Oversee the management of extensive and detailed sales documentation.
• Provide expert-level administrative support and mentorship to junior sales associates.

Skills

CRM

Communication

Attention to Detail

Problem Solving

Time Management

MS Office

Team Collaboration

Hybrid work

Tools

CRM systems

Job description

Wolters Kluwer is seeking a Sales Support Coordinator to enhance sales processes, manage complex orders, and deliver detailed quotes. You will ensure CRM data accuracy, resolve challenging inquiries, and generate insightful dashboards while partnering with multiple departments to streamline operations.

The role offers a hybrid schedule from any US office and a comprehensive benefits package, with a supportive team focused on professional growth and impactful work in a globally respected