Hybrid-Remote Strategic Growth Account Manager (HR SaaS)

Rippling (Netherlands); San Francisco (CA); Hybrid; USD 198,000 - 242,000; Full time

Job summary

Rippling is seeking an Account Manager for the Ent, Growth & Retention within the HR Services Channel. You will own senior customer relationships across multiple US locations and drive adoption, retention, and revenue growth through a structured, solution-based sales approach.

In this role, you will manage a pipeline for cross-sales and renewals, collaborate with Technical Account Managers, and lead strategic initiatives with large customers.

Qualifications

• 4+ years of SaaS account management, sales, or quota-carrying customer success.
• Track record of meeting/exceeding quota via new product sales and upgrades.
• Demonstrated ability to run a sales discovery and demo meeting and a structured sales process.
• Proven success building and maintaining long-term commercial relationships (multi-year renewals).
• Highly effective communicator with good people instincts and collaboration skills.
• Highly organized, self-motivated, and detail-oriented; strong follow-through.
• PEO or HCM experience a plus, but not required.

Responsibilities

• Own the relationship for customers in the HR Services channel to drive adoption, retention, and revenue growth.
• Engage customers through lifecycle events (go-live, renewals, business reviews).
• Lead initiatives in your book to meet company objectives for adoption and revenue growth.
• Consult with clients to understand HR, IT, Finance, and global workforce needs via a solutions-based approach.
• Build relationships with multiple stakeholders through remote meetings and coordinate procurement and contract execution.
• Develop pipelines for cross-sales, product upgrades, and contract renewals to quarterly targets.
• Partner with Technical Account Manager and cross-functional teams to ensure customer success and long-term commitments.

Skills

SaaS account management

Quota attainment

Relationship building

Sales process

Communication

Organization

Integrity

Job description

Rippling is seeking an Account Manager for the Ent, Growth & Retention within the HR Services Channel. You will own senior customer relationships across multiple US locations and drive adoption, retention, and revenue growth through a structured, solution-based sales approach.

In this role, you will manage a pipeline for cross-sales and renewals, collaborate with Technical Account Managers, and lead strategic initiatives with large customers.