Hybrid-Remote SMB Growth & Retention Account Manager

Rippling; New York (NY); Hybrid; USD 125,000 - 130,000; Full time

Job summary

Rippling is seeking a Account Manager for SMB Growth & Retention in New York, NY. You will own the relationship with a book of business, guiding customers to optimize Rippling’s HR, IT, and Finance solutions and drive adoption and revenue growth.

You will engage customers during go-live, renewals, and business reviews, coordinating with product, support, and operations to deliver value and secure long-term contracts. Hybrid-remote role in the US.

Qualifications

• 2+ years of SaaS experience in account management, sales, or quota-carrying customer success.
• Proven track record of meeting and exceeding quota via new product sales and upgrades.
• Demonstrated ability to run a consultative discovery and demo meeting and a structured sales process.
• Proven success building and maintaining long-term commercial relationships.
• Highly effective communicator with good people instincts.
• Highly organized, self-motivated, and detail-oriented; great follow-through on projects/tasks.
• High integrity; enthusiastic about building a great company for the long term.
• Courage to challenge the status quo when logic and reason require it.

Responsibilities

• Proactively engage customers in lifecycle events: go live, renewals, business reviews, contract renewal.
• Consult with clients to understand HR, IT, Finance, and global workforce management needs through a solutions-based approach.
• Navigate a strategic sales process by building relationships with multiple external and internal stakeholders through remote and in-person meetings.
• Negotiate and coordinate customer procurement and contract execution as part of managing the broader customer relationship.
• Build and manage a pipeline of new subscription cross-sales, product upgrades, and contract renewals to monthly targets.
• Develop and demonstrate a broad knowledge of current and new Rippling products via executing customer adoption playbooks and prospecting.
• Partner with cross-functional product, support, and customer operations teams to ensure customer success and secure long-term commitments.
• Take an entrepreneurial approach to the role by being a proactive and strategic partner to customers, tailoring your approach to maximize Rippling product adoption.

Skills

SaaS account management

Quota attainment

Consultative selling

Relationship building

Communication

Organization

Integrity

Job description

Rippling is seeking a Account Manager for SMB Growth & Retention in New York, NY. You will own the relationship with a book of business, guiding customers to optimize Rippling’s HR, IT, and Finance solutions and drive adoption and revenue growth.

You will engage customers during go-live, renewals, and business reviews, coordinating with product, support, and operations to deliver value and secure long-term contracts. Hybrid-remote role in the US.