Franchise Growth Architect

Servpro Industries, LLC; Lebanon (TN); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Excellent health benefits

401(k) with company match

Profit sharing

Paid time-off and holidays

Parental leave

On-site fitness rooms

Employee Assistance Program

Employee Resource Groups

Personal and professional development

Job summary

SERVPRO is seeking a Franchise Business Development Specialist to define and advance the SERVPRO Way across residential and commercial segments. This role owns the development and maintenance of the business development operating model and core processes.

You will collaborate with the Learning & Development and Technology teams to embed processes, develop Sales KPIs, and ensure consistent client experiences that drive revenue growth across HQ and the franchise network.

Qualifications

• Minimum ten years of direct sales, sales management, and sales operations experience.
• CRM systems expertise with custom workflows, integrations; Salesforce preferred.
• Strong knowledge of the commercial sales cycle and client activation.
• Understanding of procurement processes and contracting in B2B.
• Excellent communication, negotiation, and presentation skills.
• Ability to thrive in a fast-paced, multi-priority environment.
• Proficient with Microsoft Office.
• English language proficiency in professional communication.

Responsibilities

• Define and manage the SERVPRO Way for business development; optimize processes for residential and commercial segments.
• Develop and maintain the sales operating model and core processes.
• Collaborate with Learning & Development and Technology teams to embed processes.
• Develop Sales KPIs with BI team to provide actionable insights.
• Oversee Stages of Development Model for sales teams.
• Engage Field Sales Experts to prioritize deliverables.
• Leverage field channels to share work product and drive adoption.
• Additional responsibilities as assigned.

Skills

Process improvement

Problem solving

Communication & presentation

Data analysis

Time management

Results oriented

Adaptability

Education

Bachelor’s degree or equivalent work experience

Tools

Salesforce

Tableau

CRM software

Job description

SERVPRO is seeking a Franchise Business Development Specialist to define and advance the SERVPRO Way across residential and commercial segments. This role owns the development and maintenance of the business development operating model and core processes.

You will collaborate with the Learning & Development and Technology teams to embed processes, develop Sales KPIs, and ensure consistent client experiences that drive revenue growth across HQ and the franchise network.