Hybrid/Remote Donor Experience Specialist

North Star Fertility Partners LLC; Sacramento (CA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health plan with medical, dental, and?

401(k) with company match

Tuition assistance

Paid holidays

Life Insurance

Wellness programs

Hybrid or remote based on location

Job summary

Growing Generations is hiring a Donor Specialist to join the Donor Services Team in a full-time role. You will guide egg and sperm donors through applications, conduct informative consultations, and help ensure smooth intake and documentation.

You will collaborate with the Donor Matching team to align donor profiles with client needs and maintain compassionate communication throughout the process. The role emphasizes confidentiality, high-quality donor care, and continuous process improvement to

Qualifications

• High school diploma or equivalent.
• Excellent customer service, phone, and computer skills.
• Proficient in Microsoft Office and Salesforce a plus.
• Ability to maintain confidentiality and interact with diverse clients.

Responsibilities

• Guide egg and sperm donors through applications and intake.
• Conduct video consultations explaining process, timelines, and responsibilities.
• Maintain donor records and ensure documentation compliance.
• Collaborate with Donor Matching team to support successful matches.
• Provide high-touch, empathetic donor support and timely communication.
• Identify opportunities to improve intake experience and donor engagement.

Skills

Customer service

Phone skills

Microsoft Office

Salesforce

Outlook

Communication

Confidentiality

Multicultural communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Outlook

Salesforce

Job description

Growing Generations is hiring a Donor Specialist to join the Donor Services Team in a full-time role. You will guide egg and sperm donors through applications, conduct informative consultations, and help ensure smooth intake and documentation.

You will collaborate with the Donor Matching team to align donor profiles with client needs and maintain compassionate communication throughout the process. The role emphasizes confidentiality, high-quality donor care, and continuous process improvement to