Donor Services Specialist: Hybrid/Remote, Empathetic

North Star Fertility Partners LLC; California; Híbrido; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health plan (medical, dental, vision)

401(k) with company match

PTO (Take What You Need)

Tuition assistance

Paid holidays

LTD/STD/Life Insurance

Wellness programs

Hybrid or remote based on location

Descripción de la vacante

Growing Generations is seeking a Donor Specialist to join our Donor Services Team in a full-time role. You will guide egg and sperm donors through intake, documentation, and profile creation, ensuring accuracy and compliance across the process.

You will conduct engaging video consultations, serve as a primary contact for donors, and collaborate with the Donor Matching team to align donor profiles with client needs, delivering a high-touch, compassionate experience.

Formación

• High school diploma or equivalent.
• Excellent customer service, phone and computer skills.
• MS Office and Salesforce a plus.
• Ability to maintain confidentiality.
• Interact with clients from diverse cultures and regions.
• Positive, flexible attitude and adaptability.
• Ability to perform in a fast-paced, accountability-driven environment.

Responsabilidades

• Review donor applications and decide acceptance or rejection per criteria and safety standards.
• Conduct educational video consultations explaining process, expectations, timelines and duties.

Conocimientos

Customer service

Phone skills

Communication

Confidentiality

Multicultural interaction

Educación

High school diploma or equivalent

Herramientas

Microsoft Office

Outlook

Salesforce

Descripción del empleo

Growing Generations is seeking a Donor Specialist to join our Donor Services Team in a full-time role. You will guide egg and sperm donors through intake, documentation, and profile creation, ensuring accuracy and compliance across the process.

You will conduct engaging video consultations, serve as a primary contact for donors, and collaborate with the Donor Matching team to align donor profiles with client needs, delivering a high-touch, compassionate experience.